AQW 32443/11-15

Lord Morrow of Clogher Valley
Democratic Unionist Party
Fermanagh and South Tyrone

Tabled Date: 27/03/2014
Answered On Date: 07/04/2014
Priority Written: No

Question:
To ask the Minister for Social Development (i) to provide a copy of Atos Healthcare’s complaints policy and procedures as held by his Department; (ii) whether all people examined by Atos Healthcare are made aware of their complaints policy and procedures; and (iii) if his Department make people aware of the option to submit a complaint against Atos Healthcare through his Department.

Answer:

A copy of Atos Healthcare ‘Caring about Customer Service’ leaflet which explains the process for making a complaint is attached. A copy will also be placed in the Assembly Library.

Atos Healthcare’s complaints process is openly displayed in each of the 10 medical examination centres located throughout Northern Ireland. The complaints process is also included in relevant correspondence issued to claimants by Atos Healthcare on the Department’s behalf.

A complaint on any matter can be made through my Department and the complaint’s policy and procedure is accessible from my Department’s Internet site:

http://www.dsdni.gov.uk/index/ssa/customer-information/ssa-customer-service/ssa_customer_complaints_guidance.htm