AQW 21904/17-22

Mr Gerry Carroll
People Before Profit Alliance
West Belfast

Tabled Date: 07/09/2021
Answered On Date: 16/09/2021
Priority Written: No

To ask the Minister for Communities on how many occasions contract service level of targets with Capita have not been met; and what financial penalties resulted.

From the introduction of the Personal Independence Payment Assessment Services Contract in June 2016 to July 2021, Capita failed to meet contractual service levels on 264 occasions across 17 key performance targets. This has resulted in financial penalties being levied totalling £2,393,956.30.