AQW 39464/11-15

Ms Claire Sugden
Independent
East Londonderry

Tabled Date: 27/11/2014
Answered On Date: 18/12/2014
Priority Written: No

Question:
To ask the Minister of Health, Social Services and Public Safety to clarify the rationale behind the new ‘check-in’ service for appointments which is currently operating in Causeway Hospital, replacing the initial ‘patient to staff’ contact.

Answer:

The new patient check-in service has been introduced to improve patient experience. It does not replace the check-in service which will continue to be provided by reception staff but complements existing services.

Whilst the system has been designed to be simple to use and provides step-by-step instructions to take patients through the check-in process, staff will be on hand to support them with any issues they may be facing in accessing services.