AQW 40450/11-15

Ms Claire Sugden
Independent
East Londonderry

Tabled Date: 08/01/2015
Answered On Date: 20/01/2015
Priority Written: No

Question:
To ask the Minister for Employment and Learning (i) how WorldHost customer service training programmes are being promoted to businesses in the tourism, hospitality, trade and retail sectors; and (ii) how many businesses are currently engaged in these programmes.

Answer:

These programmes are primarily promoted by NITB (Northern Ireland Tourist Board) and People 1st who have the UK licence for World Host. Promotion of programmes includes via their websites, social media, conferences, road shows, local council and tourism groups partnerships, sector employer groups and by the licensed World Host trainers who promote and deliver the actual training. The World Host programmes are also promoted by my Department’s Skills Solutions Service when engaging with employers across the sectors, with a World Host section on the Departmental website.

To date, approximately 2000 businesses across Northern Ireland have participated in World Host.