AQW 1136/17-22

Mr Andrew Muir
Alliance Party
North Down

Tabled Date: 28/01/2020
Answered On Date: 04/02/2020
Priority Written: Yes

Question:
To ask the Minister for Infrastructure to detail (i) the number of parking charge notices issued in error; and (ii) the number of incorrect bills issued, as a result of problems with the JustPark app.

Answer:

JustPark has processed over 85,000 successful transactions through its app since going live. Of the customers who experienced problems with the app, 23 were issued with a Penalty Charge Notice (PCN) in error and all of those PCNs have been cancelled by my Department. A further 286 parking sessions, covering 261 customers, resulted in 169 cases being invoiced incorrectly however JustPark has assured us that all customers’ accounts have been credited. JustPark has also apologised to affected customers and publicly for its mistakes. While I understand that initial teething problems can and do occur when new contracts take effect, my senior officials have made clear to the company that the Department will not tolerate any further errors and I have also asked for a full and urgent report from the company.