AQW 8107/17-22

Mr Andrew Muir
Alliance Party
North Down

Tabled Date: 02/10/2020
Answered On Date: 08/10/2020
Priority Written: Yes

Question:
To ask the Minister for Infrastructure what steps have been taken to ensure that the Driver and Vehicle Agency’s online booking system will be able to cope with demand for bookings when vehicle tests are fully reinstated on 12 October 2020.

Answer:

In anticipation of high demand for bookings when vehicle tests are fully reinstated on 12 October, the Driver and Vehicle Agency has introduced a queueing system to their online booking system to ensure that demand for bookings is managed in a controlled manner and the system is able to cope with the number of customers attempting to book at any given time.

The queueing system will clearly indicate that the customer is in a queue, confirming their queue position and anticipated waiting time to manage customer expectations and ensure that the system does not crash.