AQO 1124/17-22

Ms Claire Sugden
Independent
East Londonderry

Tabled Date: 05/11/2020
Answered On Date: 17/11/2020
Priority Written: No

Question:
To ask the Minister of Justice for her assessment of the 24 hour Domestic and Sexual Abuse Helpline since it changed provider.

Answer:

The Domestic and Sexual Abuse Helpline changed service provider on 1 April 2019, as a result of a procurement exercise. Delivery of the service, which is funded by the Department for Communities and the Departments of Health and Justice, is closely and regularly monitored against the contract specification. My officials meet regularly with the service provider to review and monitor service provision. I am content, given this close contract management, that the quality of the Helpline Service is being provided to the necessary level.