AQW 18645/17-22

Mr Andrew Muir
Alliance Party
North Down

Tabled Date: 10/05/2021
Answered On Date: 12/05/2021
Priority Written: Yes

Question:
To ask the Minister for Infrastructure how her Department is responding to problems being experienced with the online booking systems for driving tests since it was fully reopened on 10 May.

Answer:

The Driver and Vehicle Agency’s (DVA) driving test booking system opened to all customers at 10am, Monday 10 May. As anticipated, there was significant demand for bookings and while there were some technical issues, which resulted in the queue being paused for a short period of time, these were quickly resolved. The online booking service remains open and I am pleased that thousands of customers have successfully booked an appointment. The queue management system will remain in place to manage the demand and keep the system working.

I remain committed to minimising disruption and ensuring the DVA’s plan for the restoration of services is in hand, however, all driving test services across these islands are experiencing high demand and I would ask customers for their continued patience.