AQW 5940/22-27

Ms Paula Bradshaw
Alliance Party
South Belfast

Tabled Date: 08/02/2024
Answered On Date: 12/02/2024
Priority Written: No

Question:
To ask the Minister of Health what steps his Department has taken to address the systematic maladministration reported by the Public Services Ombudsman in June 2023 with regards to communication with patients on waiting lists.

Answer:

In response to the NIPSO report regarding patient communication, the Department of Health has developed an action plan to address the key recommendations in the report.

The Department is working with HSC Trusts to progress these actions through a number of service improvement initiatives, including the roll out of a new text messaging service which will help improve patient communication.