AQW 39212/22-27

Mr Andrew McMurray
Alliance Party
South Down

Tabled Date: 27/01/2026
Answered On Date: 20/02/2026
Priority Written: No

Question:
To ask the Minister for Infrastructure to detail any measures her Department is taking to ensure that emails from constituents and local councillors are processed in a timely manner.

Answer:

My Department is committed to responding to all queries submitted to it in a timely manner and my officials process emails from constituents and local councillors in line with The DfI Customer Charter. This can be found here:

https://www.infrastructure-ni.gov.uk/publications/dfi-customer-charter

The Customer Charter outlines the different ways to contact my Department and sets service standards the public can expect when making contact.